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Securus is a company that provides American correctional facilities with secure communication systems and channels. Over the years, the company has been focusing on providing its clients with excellent services and products.


Securus has created an operating environment that enables its clients to provide feedback on the services they offer. The reason behind this is allowing the company to address the issues raised by the clients with the aim of improving its services where necessary.


The correctional facilities which form part of the company’s client regularly communicate with Securus to update the company on the issues arising from the services offered to them, while at the same time providing valuable feedback to the company.


Samples of the formal letters and other comments from these correctional facilities tasked with preventing and solving crimes have been discussed below. These messages come from various officials working at the correctional facilities across the united states. While going through some of the feedback from these institutions, you will notice that some of the details and specifics have been redacted to protect the identities of the innocent individuals involved.


Richard Smith stated in a forum that Securus, on a weekly basis the company designs or develops a product or service that they provide correctional facilities and law enforcement agencies to use on the prevention and solving of crimes.


The emails received by Securus mainly address the company’s products or services and how the services Securus offers contribute to the helping of the society, inmates and individuals tasked with keeping these inmates safe.


One client communicated with Securus and stated that the LBS service was the primary reason their company wants to continue using Securus sophisticated services in the coming years. According to the client, the LBS technology when used with Investigator Pro is making Securus the best prison communication company.


Technological innovation has changed the way businesses are being done and improved the quality of life for humans. Even in places where one cannot imagine, technology has found a use. One such industry is the prisons and correctional facilities. The prisoners live in small cells and have hardly any contact with the outside world; even then technology has made today’s prisons safer than it ever was. The 21st-century prisons are not like prisons that were before it and offer a way to rehabilitate the prisoners so that they are encouraged to leave the lives of criminals and get a decent job once they move back into the society. One such company that has transformed today’s prisons is Securus Technologies.

Securus Technology holds many technological patents to their names and is continually introducing new technologies after thorough research and testing. The prison officials welcome newer technology that makes their work a little easier. . With advanced security systems in place and different rehabilitation programs for the prisoners, the crime rate and fights inside the prisons have significantly reduced. Since the prisoners are afraid of losing their video visitation privileges or studying privileges, most do not indulge in fights inside the prison.

I was in prison for two years for identity theft and was amazed at the technology that Securus Technology had built in the small space. I could earn my certification while inside the prison that would not have been possible before. With that, I easily got a job once I completed my sentencing. I was provided with a tablet where I could download books, study them and give online examination too. I was one of the lucky ones who managed to earn the certification. I spend my days in prison doing something fruitful and plan never to do something again that would land me again in prison.

In June 2016, Global Tel Link issued an inaccurate and misleading press release. The company made people believe that GTL was going the next step in lawsuits against Securus Technologies. GTL stated that the lawsuits had a very high chance to be successful. These trials mainly dealt with the issue of patents. One example of an inaccurate press release was that the PTAB had determined all innovations made by the company were patentable. GTL was moving back to court to protect its technology. GTL made claims that Securus had monitored their video visit technology.


However, Securus disproved all these allegations stating that they were inaccurate and misleading. Securus said that the PTAB was not able to determine if any innovations were patentable. The PTAB had only concluded that they were going to review those claims. GTL had made a request to move to court. The application was not yet possible because the company had no evidence against Securus Technologies.


I find that GTL has been dishonest with the general public. Instead of focusing on seeking its licenses and patents, the company tries to pick a fight with other businesses. I question the approach taken by GTL and think that it is not acting in the best interest of the enterprise. The company has not portrayed a proper financial practice. The company has spent its revenues to seek fights with its competitors. However, Securus has indicated that it is ready to defend itself from its competitors and their attacks. Securus Technologies has superiority to Securus. The company has more than twice the number of patents held by GTL.


About Securus Technologies


Securus Technologies has its headquarters in Dallas, Texas. The company serves more than 3,500 correction facilities spread across North America. The company has shown a commitment to serve by providing high-quality communication technology. The company’s motto is connecting what matters.

I have been using Securus for a while because they do everything that I need. I know that you think you have to go to jail to get anything done just to help people, but that is not true at all. I have a lot of members of my congregation who help with the prison ministry who have no desire to actually enter a jail at any time. That can be scary for them, and that is why we use Securus.

Securus gives us two things that we really need to make sure that we will be able to actually have a prison ministry in the first place. We need to have something that lets us call the jail to work with the inmates that we know, but we also need to be able to help them when we know that something is not right. I work with a really discerning group, and I want them to be able to help beyond thinking that something is wrong.

I have been told that things are wrong before, and I have had to write these very long and intense letters to the jail hoping to get a result. The problem is that our ministry looks like a burden because the prison system does not want to be weighed down with all this paperwork. I did not know there were forms for these complaints, and that is where I found them on Securus.

I fill out the forms for all the people on my team through Securus, and then we keep track of the forms that have been turned in. We can help the inmates easily, and we can show them how to solve their problems with their minds and not their fists. I love Securus because it helps our ministry serve people who think no one hears their problems.