Category Archives: Inmate Communication Technology

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Securus is a company that provides American correctional facilities with secure communication systems and channels. Over the years, the company has been focusing on providing its clients with excellent services and products.


Securus has created an operating environment that enables its clients to provide feedback on the services they offer. The reason behind this is allowing the company to address the issues raised by the clients with the aim of improving its services where necessary.


The correctional facilities which form part of the company’s client regularly communicate with Securus to update the company on the issues arising from the services offered to them, while at the same time providing valuable feedback to the company.


Samples of the formal letters and other comments from these correctional facilities tasked with preventing and solving crimes have been discussed below. These messages come from various officials working at the correctional facilities across the united states. While going through some of the feedback from these institutions, you will notice that some of the details and specifics have been redacted to protect the identities of the innocent individuals involved.


Richard Smith stated in a forum that Securus, on a weekly basis the company designs or develops a product or service that they provide correctional facilities and law enforcement agencies to use on the prevention and solving of crimes.


The emails received by Securus mainly address the company’s products or services and how the services Securus offers contribute to the helping of the society, inmates and individuals tasked with keeping these inmates safe.


One client communicated with Securus and stated that the LBS service was the primary reason their company wants to continue using Securus sophisticated services in the coming years. According to the client, the LBS technology when used with Investigator Pro is making Securus the best prison communication company.


Technological innovation has changed the way businesses are being done and improved the quality of life for humans. Even in places where one cannot imagine, technology has found a use. One such industry is the prisons and correctional facilities. The prisoners live in small cells and have hardly any contact with the outside world; even then technology has made today’s prisons safer than it ever was. The 21st-century prisons are not like prisons that were before it and offer a way to rehabilitate the prisoners so that they are encouraged to leave the lives of criminals and get a decent job once they move back into the society. One such company that has transformed today’s prisons is Securus Technologies.

Securus Technology holds many technological patents to their names and is continually introducing new technologies after thorough research and testing. The prison officials welcome newer technology that makes their work a little easier. . With advanced security systems in place and different rehabilitation programs for the prisoners, the crime rate and fights inside the prisons have significantly reduced. Since the prisoners are afraid of losing their video visitation privileges or studying privileges, most do not indulge in fights inside the prison.

I was in prison for two years for identity theft and was amazed at the technology that Securus Technology had built in the small space. I could earn my certification while inside the prison that would not have been possible before. With that, I easily got a job once I completed my sentencing. I was provided with a tablet where I could download books, study them and give online examination too. I was one of the lucky ones who managed to earn the certification. I spend my days in prison doing something fruitful and plan never to do something again that would land me again in prison.

Accreditation from the Better Business Bureau is a big deal. First, a company has to volunteer for the accreditation. Secondly, the company has to pay for the privilege of being audited by the BBB. And the Better Business Bureau takes these accreditation very seriously by taking these companies through an eight point checklist. Each accredited company must pass with flying colors concerning:

  • Build Trust
  • Advertise Honestly
  • Tell the Truth
  • Be Transparent
  • Honor Promises
  • Be Responsive
  • Safeguard Privacy
  • Embody Integrity


That’s why it was shocking to hear that a company like Securus Technologies paid for the privilege of being audited by the BBB. Securus is a technology company that services the law enforcement community and the criminal justice system. They are best known for their stellar phone services that they provide to prisons and jails across the country. These phone services include all sorts of telecommunications including video chats.



The shocking part is that companies like Securus do not have any competition. They enter a contract with a particular prison to provide telecommunication services for that particular facility. Once the contract is secure, the company is free to charge whatever they want and there’s really no need for good customer service. But this telecommunications company takes customer service very seriously.


One of the ways that they have shown a commitment to customer service is by opening the largest customer service call center in the industry. There are 220 seats inside the customer call center and the well-trained representatives are able to take over 2 million calls per month. The statistics on the call center are staggering. Calls are answered within 11 seconds on average and concerns are usually addressed during the first call. It is no wonder that the company has carried an A+ from the BBB for its entire existence.


Securus Technologies Company is having a moment of a lifetime after the discovery of the new software. The Investigator Pro 4.0 controls inmates’ outgoing and incoming calls. This is a major breakthrough to investigators as they will be able to know the kind of people prisoners call and the content of their conversation.

The investigators are passionate about the software as they now have a chance to be proactive in their fight against crime. The technology will enable the investigators to uncover criminal activities arranged by the inmates before they happen. The move will enhance the safety of the public, give valuable leads to investigators, monitor the prisoners, and aid their correction.

Investigator Pro 4.0 works by recording the voice of the call as it can select a voice sample. Besides, it bears a searchable voice that is critical in unraveling individuals called by the inmates as well as those calling them.

In addition, investigators and correction center have the ability to detect whether the person calling the prisoners is a released prisoner. Secondly, the software allows the correction facility staff to know the inmates that are calling each other and the details of their talk. Thirdly, the investigators can uncover whether the parties receiving the current inmate call has a history as a prisoner.

The correctional agencies, investigators, and the criminal justice believe that combining searchable voice analysis features with high-interest group tagging and the voice identification can create a robust toolkit to combat crime.

With the discovery of this latest technology, Securus Technologies continues to lead Texas and entire North America as the technology company that provides criminal justice technological solutions. In case anyone needs to find more information about the software can visit head offices in Dallas Texas. Currently, the company serves 3450 facilities and more than 1200000 inmates all over North America.

Securus Video Visitation – Kids from Securus Technologies on Vimeo.

I have been using Securus for a while because they do everything that I need. I know that you think you have to go to jail to get anything done just to help people, but that is not true at all. I have a lot of members of my congregation who help with the prison ministry who have no desire to actually enter a jail at any time. That can be scary for them, and that is why we use Securus.

Securus gives us two things that we really need to make sure that we will be able to actually have a prison ministry in the first place. We need to have something that lets us call the jail to work with the inmates that we know, but we also need to be able to help them when we know that something is not right. I work with a really discerning group, and I want them to be able to help beyond thinking that something is wrong.

I have been told that things are wrong before, and I have had to write these very long and intense letters to the jail hoping to get a result. The problem is that our ministry looks like a burden because the prison system does not want to be weighed down with all this paperwork. I did not know there were forms for these complaints, and that is where I found them on Securus.

I fill out the forms for all the people on my team through Securus, and then we keep track of the forms that have been turned in. We can help the inmates easily, and we can show them how to solve their problems with their minds and not their fists. I love Securus because it helps our ministry serve people who think no one hears their problems.

Securus Technologies is best known for their inmate communication technology and security services that are most often used in correctional facilities. For the vast majorities of prisons and jails out there, they are using some type of Securus system. This system enables inmates to have secure video visitations and for corrections officers to have a safe and secure place to work with their fellow guards. Recently, the entire Securus system was revamped to be even better than before. This new version has been streamlined to include a variety of features that it once lacked, allowing corrections facilities to make even better use of it for themselves. Register for the product here:

The fact that Securus is one of the top inmate communication security systems being used in correctional facilities, it is no wonder that it is continually getting better with time. In fact, the system works well for both inmate and guard alike. For one, the system can make visitations with loved ones easier for the inmate, allowing them to talk to just about anyone who is visiting them at the jail or prison where they happen to be. Next, the system is designed to pick up on any suspicious behaviors or language that the system might not recognize as something that is beneficial to the inmate in general.

The reason so many correctional facilities are using the Securus system is because of the fact that it keeps everyone safe, both the people working in the prison as well as the other inmates. The system has been backed by a lot of science, research and technology to be one of the top out there. In fact, you might notice that the vast majority of facilities are currently using the system for their own needs. They have even upgraded to the latest version, making it even easier to get what they need out of it.

There are so many benefits and advantages to using the Securus system within a corrections facility. It is designed to help make inmate visitations easier on the inmate themselves and also help to keep the prison or jail as safe and secure as it can be. This is why so many facilities out there are currently using it for themselves. It might be a perfect addition to your own facility if you are looking for a system that is secure and will help everyone to have a better experience with inmate phone calls, video visitations and overall security.

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